Samsung Dual Messenger images and videos are deleted after Android 11


Samsung Dual Messenger allows you to use two accounts with a single chat app like WhatsApp. Many people use the Dual Messenger feature on their Samsung devices.

However, it seems that the said feature is causing a problem for users as their saved images and videos are deleted.

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According to several reports, photos and videos saved through Dual Messenger app for WhatsApp are deleted after Android 11 update.

This issue affects multiple Samsung devices, further indicating that the issue is widespread.

Samsung hasn’t commented on this, but there seems to be an explanation for this problem.

Anyone using dual messenger for whatsupp on samsung, be aware that there have been issues with pictures folder disappearing (i have the same issue, all my pictures are gone), be sure to back them up! @Samsung #WhatsApp #dualmessenger
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Faced with the same problem ..
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Samsung Support said the issue is due to Google’s improved security policy on Android 11, according to a screenshot shared by an affected user.

Although it cleans the air around this problem, it still annoys users as they lose their data.

This further led the affected users to find a workaround which can prevent said data loss.

Samsung-Dual-Messenger-for-WhatsApp-delete-data-explanation

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The workaround is to backup the chats locally or through Google Drive in the WhatsApp account of the Dual Messenger app and then restore the same with WhatsApp for Business can isolate the problem.

In addition, Dual Messenger feature can be turned off to further prevent said data loss. However, it is not clear whether the deleted pictures and videos can be recovered or not.

Hopefully Samsung will provide a suitable solution to this problem in the future so that users can be better prepared for such situations.

Bypass potential

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That said, we’ll be providing you with more details as more information becomes available, so stay tuned.

NOTE: There are more such stories in our dedicated Samsung section, so be sure to check them out.

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