Online gift basket deliveries put to the test


SAN ANTONIO – Gift baskets full of goodies are fun to give and receive. But, will what you see online or in a catalog actually be what the person receives? Consumer Reports has ordered 25 gift baskets from five popular companies to see which ones are worth giving.

Consumer Reports employees rated the experience of ordering and receiving gift baskets valued at around $ 100. The baskets were chosen from five companies: Gourmet Gift Baskets, Harry & David, Knack, Mouth and Olive & Cocoa. Senders and recipients documented their experiences.

CR found a wide selection of foods, such as specialty pastas and premium sauces, chocolate delicacies, and premium breakfast treats.

Two companies, Mouth and Knack, offer consumers the option of creating a personalized shopping cart.

Olive & Cocoa products were delivered in a wooden box. Harry and David sent an order in a reusable small trunk. And Mouth wrapped their treats on a cheese board.

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What if something is wrong with your order? Harry and David were having a bad day. Three of the four gift baskets arrived with bruised fruit. When contacted, the company quickly sent replacement pears and someone who requested chocolate received it the next day.

Ultimately, senders and recipients were the most satisfied with Mouth’s gift basket, citing the ability to create a personalized gift. Wrapping more of the variety of natural brown paper.

Knack was favored for its high quality offerings at a range of prices. Recipients said the handcrafted items made them feel special. But some shippers have complained about spending an extra $ 10 for non-optional packaging. The recipients of the gifts appreciated the presentation.

So… do you see what you get? None of the freebies arrived looking exactly like the stylish web images. But almost all of the shippers believed that what was delivered was a close match, and there were few substitutions.

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