My iPad suddenly stopped sending emails. Ideas?
Question: My iPad suddenly stopped sending emails and I get the following error message: “The sender address is not valid”. While searching for this error online, I saw that several sites ask you to do the following on the device: go to “settings”, then “passwords and accounts”, then “email”, then ” outgoing mail server ”. My iPad doesn’t have a section called “passwords and accounts” in “settings” that I can access, so I don’t know what to do. Ideas?
– Evan E., Fort Pierce
A: This error tends to occur when there is an authentication or mapping issue with the mail server you are trying to connect to.
Email as a whole works by extracting and sending information to and from a back-end server to a location like your computer or iPad.
For this to happen, the account accessing the server – yours, for example – must authenticate its username and password with the server’s credential database and the program you are using to access your server. Mail – that is, your iPad’s mail app – must be mapped correctly to the server path on the web for incoming and outgoing mail.
If either or both of these are not correct, your mail will not be able to be sent or received, and you will get an error like what is written above.
In terms of a solution, what you’ve found online seems like the right way to go: on your iPad, click “settings”, then “passwords and accounts”.
On this screen, select the email address that is having the problem from the list that appears. Note: There can only be one email address here. Then scroll down and select “outgoing mail server”, then “main server” (usually at the top of the screen). Make sure the information there is correct – if you’re not sure what these values should be, call your ISP to get the information from them.
Sometimes this information changes if you access the email through a different server for an extended period of time, such as if you have been on vacation or away from home for a while. Once the correct information has been entered or re-entered, your email should work again.
If you are unable to find a section in your “Settings” panel called “Accounts and Passwords”, click “Mail” in your “Settings”, then “Accounts” and proceed accordingly from there because your device is simply using an older configuration.
If you have further questions or are still unable to enter these values, call your ISP or Apple Support for further assistance.
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