Driver keeps insisting on update after update


Question: I have a Windows 10 computer and am using Intel Driver and Support Assistant to keep my display drivers up to date. The Driver Assistant has shown that an update is available lately. When I update, it looks like the installation is successful, but after restarting I still see a message that says the same driver needs to be installed. How can I fix this?

– James T., Fort Pierce

A: In most cases, Windows Update keeps your display drivers up to date for you. But if you find that an update is needed, or if a driver fails to install on your system, it may be due to a conflict on the system itself.

To attempt to repair or diagnose, first make sure that all of your Windows updates are up to date, as often a driver may not be able to install because it needs a software update. system before being installed.

To do this, right click on your Start button and select “Settings” from the menu that appears. In the next window that appears, click on “Update and security” then on Windows Update in the left column. Then click the “Check for Updates” button in the main display pane and let the system check if any updates are needed. If so, please install them and when done try to update the driver for your Intel chip again.

If it still doesn’t work after that, you can try installing the Intel driver manually. To do this, right click on your Start button and select “Device Manager” from the list that appears. In the next window that appears, locate and expand the line that says “Display Drivers.” Your Intel item will appear there – right click on it and select “Update Driver” from the list that appears and see if it updates that way.

Otherwise, launch Intel Driver and Support Assistant, then instead of clicking “Install” on the page that appears in front of you, expand the list of drivers and click the “Learn more about this update” link. This will take you to the driver manual download site, where you can download the item independently and save it to your desktop.

Once done, go back to your device manager, search for “Display Drivers” and right click on it, again selecting “Update Driver”. This time, in the update process, tell the system that you are going to install the driver manually, then point the dialog box to the driver you just downloaded and install it, following the on-screen instructions to complete the process. Note: You may need to restart the computer to complete everything.

After that, see if Intel Driver and Support Assistant is still asking you for a driver update. This shouldn’t do this anymore, but if it does, something else may be causing the conflict and it may be best to contact Intel Support for further assistance. They can be reached via the information found at this URL: intel.com/content/www/us/en/support/contact-intel.html .

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Contact Eyal Goldshmid at [email protected]


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